Privacy Policy

Our Commitment to Your Privacy

Frank Lowe & Sons (frankloweandsons.com.au) values our relationship with all users of our website. We acknowledge that you may be concerned about our collection, use, and disclosure of your personal information that we may collect when you use our web site. In recognition of this, we have implemented this Privacy Policy to inform you of the information that we collect, how we collect this information, and what we do with it after we collect it.

Commitment to Online Security

Your personal information is treated with the up most respect. Sensitive financial data such as credit card information are NEVER stored on the Internet with our system. Once your information is logged, it is encrypted, and forwarded directly to our order processing system. We employ the latest 168-bit encryption technology in all areas of the site which require you to provide financial information. This technology protects against unauthorised use of the information you enter into our website.

Frank Lowe & Sons has put in place practical, technological and management procedural measures to protect the security and integrity of personal information collected by our website. The website encrypts sensitive information wherever Frank Lowe & Sons requests it. Frank Lowe & Sons employs a third party to monitor the security of the web servers from security breaches. Please note that no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.

Cookies and Tracking

This website is not set up to track, collect or distribute personal information entered by visitors. Our site does generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our site per day. This data is used strictly for internal analysis by technical support staff to provide a better online experience for the customer and provide website feedback. No personal information is tracked in this analysis.

Email Subscription

All our marketing emails contain a link to unsubscribe. You will not receive marketing emails from us again if you choose to unsubscribe.

Links to Other Sites

Our website frankloweandsons.com.au may contain links to other sites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other sites.

What we collect and store

While you visit our site, we’ll track:

Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 5 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

Order information like what was purchased, when it was purchased and where it should be sent, and
Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfil orders, process refunds and support you.

How Your Information May Be Shared

We will never sell or rent your personal information except as described in this privacy policy. Frank Lowe & Sons may release personal information under the following circumstances:

Where release is required by law (for example, a warrant, court order or subpoena) or regulation or is requested by a government agency; Where our records indicate a company or an individual may be engaged in fraudulent activity or other deceptive practices that a governmental agency should be made aware of; To appropriate persons, where your communication suggests possible harm to others; If Frank Lowe & Sons is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

If we decide to change our privacy policy, we will post those changes to this privacy statement and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here and via a prominent notice on our homepage prior to the changes taking effect.

If you have any questions concerning privacy please email us at office@frankloweandsons.com.au

Payments

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.